1 Build Great On-Site Management Teams
We identify characteristics of the right people and create a hiring system to attract them. We invest in staff building, organizational development, and key leadership development. We understand the importance of establishing performance standards and creating an evaluation program to uphold them. We align compensation with the market, performance, and desired results.
2 Invest In Knowing Our Customers Values
For each home or community, we define the ideal resident and develop a resident relationship program. We include thorough communication and a feedback loop to effectively turn prospective renters into satisfied residents.
3 Bring a Strategic Approach
We provide comprehensive community management by developing a strategic vision, a plan to solidify it, and a value proposition for a community. We analyze, evaluate, and interpret the market and your community's position within it. We oversee the development of the operating budget and formulate a capital allocation strategy. We plan and oversee development, redevelopment, rehab, and/or renovation.
4 Create A Unique Customer Experience
We evaluate your community's current brand and help shape the brand your community's brand potential. We develop concrete plans to operationalize your brand and align all marketing efforts and materials to support it.
The Why Behind The Model
Our reason for being is to serve our residents - to give them superior living experience they will highly value and want to recommend to their friends. When we succeed, we create value - and value is the yardstick the measures performance.
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